Nintendo States Dead Pixels on Switch ‘Not an Issue’

The Nintendo Switch released on March 3 to very much hype. The hybrid home-portable console received a lot of mixed reviews. One of the most noted issues involve syncing issues with the left joycon controller. If that was tolerable, this next defect may not be. People are reporting dead pixels on the less than five day old console’s screen. Nintendo’s FAQ page states that this is normal. Sounds like Nintendo is covering its butts. There is no excuse for a console that is days old that is having issues with a LCD screen that, while common, happens much further in the life cycle. It just shows the quality behind this project that cost customers $299 at launch.

“Small numbers of stuck or dead pixels are a characteristic of LCD screens. These are normal and should not be considered a defect.”

Nintendo does not seem to accepting to covering replacement Switch consoles this early on. If someone is having an issue with this, there may be hope down the road. Nintendo had issues with the same thing with its DS portable system years ago. The company initially stated the same thing, but eventually would remedy this situation. Either way, this is potentially another derogatory remark on the launch of this system. On another note, it also seems that Nintendo has removed the Switch Docking Station from its store. This could be what is causing the dead pixel issue.

  • SobriK

    If you get a system with a dead pixel, fight like hell (but politely!) with their customer service reps. They are all extremely nice people but they have their internal policies. I had to call them for a week on and off to get a Pikachu 3DS XL replaced because it came with a dead pixel. Their first response was “no”, their second was “we’ll replace it with a regular 3DS XL and a $25 eShop card”, and finally – after a few callbacks, they found another unit in stock and swapped it out.

    I guess the best I can offer is – be polite but firm with their customer service reps. Tell them what you will and won’t accept as a resolution off the bat, stress the purchase price of the device as a burden, and if all else fails ask to be escalated to a supervisor… but don’t take your frustrations out on the poor person on the other side of the phone!

  • incrediblehark

    The dead pixel issue is a common one that exists with plenty of devices, and every company has a QA tolerance of so many dead pixels per area allowable. This is not exclusive to Nintendo, and I personally had the issue with my new PSP back in the day. The author definitely sounds like he is biased in this article…

    That being said, I would not be happy with dead pixels on my new Switch, and can definitely understand consumers frustrations. I would follow SobriK’s advice, Nintendo customer service is some of the best in the industry and i think they will eventually make things right with people.