EA has certainly been trying to bolster their image in the last week. After a Origin Humble Bundle, which gave away massively discounted EA titles, the digital delivery service Origin will now allow users to give their EA games back for a full refund if they are not satisfied with it.
“The Great Game Guarantee” is effective immediately worldwide. The policy states that if a user doesn’t like a game within the first 24 hours of launching it, the first seven days after a pre-ordered game’s release date or a week after purchasing it, they can return the game for a full refund.
Now this policy only covers full games. That means people can’t rush through The Citadel DLC for Mass Effect and then trade it back in. Even so, the policy reads “refunds may not be supported where Electronic Arts detects fraud or abuse of the refund process.” Not sure exactly what that means, but I assume that means beating a game with 24 hours is out of the question.
It’s a nice policy that, for once, Steam doesn’t already have. Hopefully it will give Valve some serious thought about their current return policy, which isn’t much of one. But one can only how insane this policy would have been if this was in place before SimCity lunched.
For more information visit the Origin post here.